Frequently Asked Questions

Orders and Delivery

What are the delivery times?

Your order is shipped within 24 to 48 business hours, then delivered in 6 to 10 business days. Delivery is free, with no minimum purchase.

How can I track my package?

As soon as it is shipped, you will receive an email with your tracking number. You can also track your package at any time via the Track my package page.

Can I change or cancel my order?

Write to us as soon as possible at contact@foyerpet.com: as long as the order has not been shipped, we can change or cancel it.

Returns and Warranty

Can I return a product?

Yes, you have 14 days after receipt to change your mind, without justification. Return shipping costs are at your expense. Write to us at contact@foyerpet.com with your order number — see our Returns and Cancellation page.

My product is defective or damaged, what should I do?

Write to us at contact@foyerpet.com with your order number and a photo or video of the problem: we will send you a new product (terms). You also benefit from the 2-year legal warranty of conformity.

The 2-in-1 Water Bottle

How does it work?

The stainless steel body contains 285 ml of water. The silicone cover detaches with one motion and becomes a bowl. You pour, your dog drinks, the remaining water goes back into the bottle.

Is it dishwasher safe?

Yes, the bottle and bowl are dishwasher safe in the top rack.

The Walking Bag

What size dog can travel in it?

Up to 9 kg and approximately 40 cm long. If in doubt, measure your dog lying down: they must be able to stretch out completely on the mat.

Is it allowed on trains and planes?

Its size meets the requirements of most train operators and airline cabins. Check your carrier's conditions before departure.

The Snuffle Mat

What is a snuffle mat used for?

To work the nose, the most tiring and most soothing activity for a dog. Fifteen minutes of sniffing is equivalent to a long walk in terms of mental exercise.

How to wash it?

Machine wash at 30°C in a mesh bag, air dry. The bowls are rinsed with clean water.

Another question?

Write to us at contact@foyerpet.com or via the Contact page — response within 24 business hours.